FAQ

Have questions? We’ve got answers! Here are some of the most common questions our customers ask.

💍 What kind of jewelry is inside Chardara products?

Each candle or bath bomb contains a hidden piece of jewelry, such as a ring, necklace, or pair of earrings.
Jewelry styles are surprise designs and may be gold-plated, silver-plated, or stainless steel, depending on the product.

🔥 How do I find the jewelry in the candle?

Simply burn the candle as you normally would.
Once the wax melts down far enough, you’ll see a foil pouch.
Use tweezers to carefully remove it, allow it to cool, and then unwrap your surprise!

🛁 Can I use the bath bomb if I have sensitive skin?

Our bath bombs are made with gentle, skin-friendly ingredients and are free from parabens and harsh chemicals. However, we always recommend doing a patch test or consulting your doctor if you have sensitive skin or allergies.

📦 How long does it take to receive my order?

• Processing time: 1–3 business days

• Standard US shipping: 3–6 business days

• Expedited options available at checkout

You’ll receive a tracking link via email once your order ships.

🌍 Do you ship internationally?

Yes! We currently ship to select countries, including Canada, the UK, and parts of Europe.
Shipping fees and delivery times vary by location and will be shown at checkout.

💳 What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and Apple Pay.
All transactions are secured and encrypted.

🔁 What’s your return policy?

Due to the nature of our products, we only accept returns of unopened, unused items within 14 days of delivery.
See our Return Policy page for more details.

🎁 Do you offer gift packaging?

Yes! You can select gift wrapping and a custom message during checkout — perfect for birthdays, anniversaries, or just because.

🛠 My jewelry arrived damaged. What should I do?

We're so sorry! Please contact us at [email protected] within 3 days of delivery and include a photo of the damaged item.
We’ll send a replacement or offer a refund right away.

Still have questions?

We’re always happy to help!
Reach out to us at:

• Email: support@chardaromsale.com

• Phone: +1 (213) 555-0188

• Business Hours: Mon–Fri, 9:00 AM – 6:00 PM (PST)